Shipping & Returns

SHIPPING: Ordering an item from Mercantile Mart ? We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, so be sure to check the item description for more information. DELIVERY TIME: Most items will ship from one to three business days from the time your order is placed. CALCULATING COST: Shipping costs for orders from Mercantile Mart depend upon the method and option you choose. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. RETURNS: You may return most new, unopened items sold and fulfilled by Mercantile Mart within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we have received and processed the returned item. Items that are opened or returned more than 30 days after delivery will not be eligible for a refund.
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